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Service and Support

After-Sales Service

Service Concept

ChuanDao treats customers with two principles

Principle 1
The customer is always right
Principle 2
Even if the customer is wrong, please refer to the Principle 1.

ChuanDao service concept: the customer is always right!

After-sales service of the central washing plant

After the equipment is installed and tried out, professional technicians and technical engineers will be sent by ChuanDao headquarters for on-site debugging and training.
Provide teaching and on-the-job training to user-side equipment management operators.
During the warranty period, a preventive maintenance plan will be formulated for users, and local ChuanDao service technicians will be dispatched to door-to-door service once a month according to the plan.

Service Content

Scope 3

Answer customer's questions in the process of using equipment

Scope 4

Observe how the customer operates the equipment and correct inappropriate actions

Scope 5

Solve problems found in the use of equipment

Scope 1

Inspection of the safety of the machine

Scope 2

Analysis and prediction of machine performance and potential problems

Scope 3

Answer customer's questions in the process of using equipment

Scope 4

Observe how the customer operates the equipment and correct inappropriate actions

Scope 5

Solve problems found in the use of equipment

Scope 1

Inspection of the safety of the machine

Scope 2

Analysis and prediction of machine performance and potential problems

Scope 3

Answer customer's questions in the process of using equipment
Service Hours
  • After the normal use of the equipment to the warranty period, if the equipment fails (not caused by human factors), ChuanDao only charges a reasonable cost of production. The promised response time during the warranty period is 4 hours. Actively conduct routine inspections once a month.
  • After the warranty period, assist the user to formulate a detailed equipment maintenance plan and regularly maintain the equipment.
  • ChuanDao's after-sales service guarantees 24-hour all-weather service.

4 H

The response time during the warranty period is guaranteed to be 4 hours

24 H

24 hours online customer service for you

24 hours after-sales phone
Technician Pan
CONTACT NUMBER
Technician Shi
CONTACT NUMBER
s

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